dhak8 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how dhak8 ("dhak8", "We", "Us", "Our") collects, stores, processes and protects the personal information of individuals ("You", "Player", "User") who access or use the dhak8 online casino and sports betting platform at https://dhak8.app. By registering an account or using any dhak8 service, you acknowledge that you have read, understood and accepted this Policy. If you do not agree with any part of this Policy, you should not use dhak8.

This Policy should be read together with dhak8's Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on a data privacy matter, this Policy shall prevail.

dhak8 collects personal information through two primary means: information you provide to us directly during registration and account use, and information collected automatically when you interact with the platform.

Information You Provide Directly

When you register an account, make deposits or withdrawals, contact support, or participate in promotions, you may provide us with:

• Full name and date of birth (used for identity verification and age compliance).
• Mobile phone number (used for account login and communication).
• Payment method details, including bKash, Nagad or Rocket mobile wallet numbers and bank account details where applicable.
• Government-issued identity document details, where KYC verification is required.
• Communications you send to dhak8 support, including the content of chat and email messages.

Information Collected Automatically

When you access or use dhak8, our systems automatically record certain technical and usage data, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, browser type and version.
• Pages viewed, games played, betting and transaction activity, session duration and navigation paths within the platform.
• Cookie identifiers and similar tracking technologies (see Section 8 for full cookie information).

dhak8 uses the personal information we collect for the following purposes:

• Account creation and management: to register your account, maintain your account records and enable you to log in and use the platform.
• Identity and age verification: to confirm that you meet the 21+ eligibility requirement and to complete KYC checks where required.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods.
• Fraud prevention and security: to monitor transactions and account activity for signs of fraud, money laundering, bonus abuse or other prohibited conduct.
• Legal compliance: to fulfil our obligations under applicable law, including anti-money laundering regulations and any requests from competent authorities.
• Customer support: to respond to your enquiries, resolve disputes and provide technical assistance.
• Promotions and communications: to send you bonus offers, promotional updates and platform announcements where you have not opted out of such communications.

dhak8 will not use your personal data for any purpose materially different from those described above without first notifying you and, where required by applicable law, obtaining your consent. You may withdraw consent for marketing communications at any time by contacting dhak8 support.

dhak8 processes your personal data on the following legal bases, depending on the specific processing activity involved:

Contractual Necessity

The majority of our data processing is necessary to perform the contract we have with you — namely, to operate your account, process transactions and deliver the platform's services. Without this processing, we could not provide dhak8 to you.

Legal Obligation

Some processing is required to comply with applicable legal obligations, including KYC and anti-money laundering requirements. This processing is mandatory; if you do not supply the required information, we may be unable to open or maintain your account.

Legitimate Interests

We process certain data on the basis of our legitimate interests as a platform operator — for example, analysing usage patterns to improve the platform, monitoring for fraud and security threats, and maintaining records for dispute resolution. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.

dhak8 does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances:

Service Providers

dhak8 works with third-party service providers who assist in operating the platform. These include payment processors (who handle bKash, Nagad, Rocket and bank transfer transactions), cloud hosting providers, fraud detection and KYC verification services. These providers are contractually bound to use your data only as directed by dhak8 and only to the extent necessary to perform the services for which they have been engaged. They may not use your data for their own marketing purposes.

Legal Authorities

dhak8 may disclose personal data to competent legal authorities, regulatory bodies or law enforcement agencies when required to do so by applicable law, court order or binding governmental directive. In such cases, dhak8 will disclose only the minimum amount of data required to comply with the relevant legal obligation.

Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving dhak8, player account data may be transferred to the acquiring entity as part of the transaction. If such a transfer occurs, dhak8 will notify affected players via the platform and ensure that the acquiring entity is bound by privacy protections at least equivalent to those in this Policy.

dhak8 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal retention obligations and to resolve any disputes or enforce our agreements. In general: account data is retained for the lifetime of your account and for a minimum of five (5) years after account closure; transaction records are retained for a minimum of five (5) years to comply with financial record-keeping requirements; support communications are retained for two (2) years from the date of the communication.

When personal data is no longer required to be retained, dhak8 will securely delete or anonymise it. Anonymised data (data from which it is no longer possible to identify you) may be retained indefinitely for aggregate analytics and platform improvement purposes.

As a user of dhak8, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dhak8 support. We will respond to all valid data rights requests within a reasonable time and, where feasible, within thirty (30) days of receiving your request.

• Right to access: you may request a copy of the personal data dhak8 holds about you.
• Right to rectification: you may request that inaccurate or incomplete personal data held by dhak8 be corrected or completed.
• Right to erasure: you may request deletion of your personal data in certain circumstances, for example if the data is no longer necessary for the purpose it was collected or if you withdraw consent and there is no other legal basis for processing.
• Right to restriction: you may request that dhak8 restrict the processing of your data in certain circumstances, for example while accuracy is being verified or a legitimate interests assessment is underway.
• Right to data portability: you may request that dhak8 provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.
• Right to object: you may object to processing of your personal data where dhak8 relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes.

Please note that some rights are subject to conditions and exceptions under applicable law. For example, dhak8 may be unable to delete account data that is required to be retained to comply with anti-money laundering regulations. Where a right cannot be exercised in full, dhak8 will inform you of the reason and of any partial remedy available.

dhak8 uses cookies and similar tracking technologies to operate the platform, maintain your session and understand how players use the site. A cookie is a small data file placed on your device by the dhak8 website when you visit it. Cookies do not contain personally identifiable information on their own, but they may be linked to account data held by dhak8.

Types of Cookies We Use

Session cookies are temporary cookies that expire when you close your browser. They are essential for keeping you logged in during a gaming session and for maintaining the integrity of in-progress bets. Persistent cookies remain on your device after your session ends. dhak8 uses persistent cookies to remember your language preference, to recognise returning players and to collect aggregate usage analytics that help us improve the platform. dhak8 does not use third-party advertising cookies.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies or set your browser to alert you when cookies are being placed. Please note that disabling essential session cookies will prevent you from logging in to dhak8 and using the platform. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve it based on usage data.

dhak8 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and payment data, access controls that restrict data access to authorised personnel only, regular security assessments and penetration testing, and incident response procedures to address data breaches promptly.

While dhak8 takes all reasonable steps to protect your data, no system can be guaranteed to be completely secure. In the event of a data breach that is likely to affect your rights or interests, dhak8 will notify affected players promptly and take all appropriate remedial action. You can help protect your account by keeping your login credentials confidential and by using a strong, unique password.

dhak8 is strictly an adults-only platform. Use of dhak8 is prohibited for any person under the age of 21. dhak8 does not knowingly collect personal data from persons under 21 years of age. If dhak8 becomes aware that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered an account on dhak8, please report it to dhak8 support immediately.

dhak8 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, dhak8 will post a notice on the platform and update the "Last Updated" date at the top of this page. The updated Policy will take effect from the date it is published on the platform. Continued use of dhak8 after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you do not agree to a material change in this Policy, you should stop using dhak8. You may contact dhak8 support to request account closure if you wish to stop using the platform as a result of a Policy change.

If you have any questions, concerns or requests relating to this Privacy Policy or to dhak8's handling of your personal data, please contact the dhak8 support team. Our support team is available 24 hours a day, seven days a week via the live chat function on the dhak8 platform. We will make every reasonable effort to address your query promptly and transparently.

You can also reach us by email at: [email protected]